When it comes to comfort and reliability, age doesn’t really matter. All of us deserve the good things in life. All of us deserve care, understanding, love, and compassion. During our old ages, we deserve to be confident in ourselves and confident in the care other people offer us.
Sad to say, there really are some instances where elderly citizens can’t help but complain about the care services they receive. As a provider of Home Health Care, accounts about these types of situations alarm us. This is because we know what these elderly clients are going through and to an extent, we feel what they feel.
Some common complaints among elderly adults involve the following:
- Unpleasant Staff
The quality service a staff provides to a client is everything. Quality service entails that when providing the service, the client should be comfortable throughout the process. A staff’s attention should also stick to the client and not on Facebook, or Twitter, or whatever social networking site the staff is on. Some staff tend to have a wider age gap between the client and may not relate or know that he/she is actually already being disrespectful in the eyes of the client. This may cause the client discomfort.
To avoid reports and concerns from the elderly citizens such as an unpleasant experience with a staff, New Horizons Home Healthcare ensures that all our staff go through training and are all certified.
- Unpleasant Food
We don’t only eat food. We enjoy it. Now one of the most common complaints among the elderly is how caregivers, home health aides, and any care provider alike can’t give satisfying and tasteful food. Care providers do not necessarily cook food for you of course but it’s a part of their job description—to be able to help you with meal preparations.
With the issues of providing unpleasant food, we make it a point to not only provide you with good food but good food that actually tastes good as well. We want you to eat healthily but we want you to eat healthy food that tastes as good as it should be.
- Miscommunication
Along with the skills training should also come communication training. Staff should always be well-versed and patient keeping in mind that elderly people need to be respected. Complaints involving miscommunication are also common and this is caused by hearing problems and such usually among the client.
As a trained provider of Healthcare in Marion Indiana, we make it a point to keep in the minds of our staff that they will often be taking care of elderly clients. Elderly clients might have hearing difficulties and that alike so it’s important for our staff to always extend patience.
We want to give nothing but the best possible service to our clients. For care services, don’t hesitate to give us a call at 765-662-9751. To know more about us, you can also visit www.nhhomehealth.com.